What to do on collecting the parcel
- please check the contents of the package
- in case the content is damaged:
- please let us know by email at sklep@ajmara.pl
please provide the order number, a description of the damage and, if possible, send photos (or film)
- In order to confirm the damage, it is necessary to prepare a damage report in the presence of the courier
- Note: it is important that the damage report is made on the day of delivery of the package
Meeting the above conditions is the basis for us to initiate a complaint in DPD.
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