Complaints
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What to do when the shipment that arrived to us is damaged?
In the event that the parcel that arrived to us is damaged - has visible dents or tears in the cardboard - it should be opened in the presence of the courier. After discovering any damage to the contents, the courier is obliged to draw up a "damage report" on site. This is the basis for submitting a complaint to DPD and a refund for damage to the shipment. -
How can I make a complaint?
If the purchased product has a defect (or is damaged), you have the right to file a complaint. This can be done by e-mail to sklep@ajmara.pl
Please enter:
- the order number in which the defective product was located,
- attach a photo showing the defect of the product,
- short description.
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By what date will the complaint be considered?
The complaint will be considered within 14 days from the date of filing the complaint.
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